Case on the use of EPSS in Human Resources Management: Recruitment system

This article is an elaboration of the material created by Ari-Matti Auvinen in the spring of 1999 on electronic performance support systems. The material in question formed the basis for an American Society for Training and Development workshop in the spring of 1999, and Ari-Matti Auvinen also held a presentation on the subject in the summer of 1999 in Madison, Wisconsin. The article is based on our own experiences of producing and utilising EPSS applications in one of our client businesses.

The subject is of continuous interest as the breakthrough of EPSS applications has been predicted for several years, although a true breakthrough at the level of workplaces has yet to occur.